Aceplay88 Privacy Policy — User Information Protection
This Privacy Policy describes how aceplay88 collects, uses, stores and protects the personal information of users accessing our platform in Malaysia. We are committed to safeguarding your privacy in full accordance with industry best practices and applicable data protection regulations.
Effective Date: 1 January 2026 | Applicable to all aceplay88 users in Malaysia
1. Information We Collect from You
When you register and use the aceplay88 platform, we collect various types of information to ensure our services run smoothly and securely for you.
- Full name as shown on official documents
- Email address used for registration
- Phone number for verification and communication
- Date of birth for minimum age verification
- Bank account holder name or e-wallet name
- Bank account number or e-wallet ID
- Deposit and withdrawal transaction records in MYR
- KYC verification information where required
- Device type, operating system and browser version
- IP address and general location information
- Usage data such as pages visited and session duration
- Gaming records and betting activity on the platform
- Gaming preferences and account settings
- Communication logs with the customer support team
2. How We Use Your Information
Aceplay88 uses the information collected for the following purposes. We do not use your data for any purpose beyond the scope stated here without your prior consent.
Account management — Processing registrations, verifying identities and managing user account details.
Transaction processing — Securely processing deposits, withdrawals and financial records in MYR.
Customer support — Responding to enquiries, resolving technical issues and improving service quality.
Platform security — Detecting fraudulent activity, preventing unauthorised access and keeping all users protected.
Legal compliance — Complying with legal and regulatory requirements applicable in Malaysia when necessary.
Platform improvements — Analysing aggregated usage data to improve the overall user experience.
3. Use of Cookies & Session Tracking
Aceplay88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Session cookies — Required to maintain your login status during an active session. These cookies are deleted automatically when you close your browser.
- Preference cookies — Saving your language settings and display preferences so the platform behaves according to your choices.
- Analytics cookies — Helping us understand how users interact with the platform as a whole through aggregated data, without identifying individuals.
- Security cookies — Used to detect suspicious activity and protect your account from unauthorised access.
You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality.
4. Data Retention, Security & Information Sharing
Data Security & Storage
Aceplay88 uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. User data is stored in a secure server environment with strict access controls. We retain account information for as long as your account remains active and for the required period following account closure to meet legal and audit obligations. Financial transaction data in MYR is retained in accordance with the timeframes stipulated by applicable financial regulations.
Third-Party Sharing
Aceplay88 does not sell, rent or share your personal information with third parties for marketing purposes. However, we may share information in the following circumstances:
- Licensed payment providers that process your MYR transactions
- Game providers that supply content within the platform
- Relevant authorities when required under Malaysian law
- Technical service providers bound by confidentiality agreements
5. Your Rights as a User & How to Contact Us
As an aceplay88 user, you have the following rights regarding the personal information we hold about you:
Right to Access, Rectification & Erasure
- Right to Access — You have the right to request a copy of the personal information we hold about you. Requests can be submitted by emailing our support team.
- Right to Rectification — If you find that the information we hold about you is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly in your account settings.
- Right to Erasure — You may request deletion of your account and personal information, subject to legal retention requirements and the resolution of any outstanding balances or pending transactions.
- Right to Restrict Processing — In certain circumstances, you may request that we restrict how we process your information while an issue is being resolved.
Privacy Policy Changes
Aceplay88 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via email or an in-platform notice before the changes take effect. Continued use of the aceplay88 platform after changes are published constitutes acceptance of the updated policy. You are advised to review this page periodically.
Contact Our Privacy Team
For any questions, requests or concerns regarding your privacy and data protection at aceplay88, please reach us through:
We will endeavour to respond within 3–5 business days.
Useful Links
Still Have Questions About Your Data?
Page FAQ our FAQ contains answers to common questions about accounts and security. For more specific privacy-related matters, contact the aceplay88 team directly by email.